The Correct Way to clarify a Consignment or Delivery Job

The Correct Way to clarify a Consignment or Delivery Job

The typical courier driver may be dedicated, hard-working and customer-service orientated but they’re certainly not likely to be psychic. So, if you’d like to avoid getting them lost, with all that might average in terms of delays for your business, it’s imperative that they have some absolutely firm and unambiguous directions for both collection and delivery.

Of course, in these days of SatNav and online mapping sets, that should be routine, but here are some handy tips to cover all bases and ensure no keep up-ups. Instead of jumping in and blaming the messenger any time something goes wrong, often, it’s a case of looking closer to home.


It may sound obvious but this is nevertheless sometimes overlooked or thought unnecessary. It’s also a good idea to verify it with the other party in the collection or delivery so that you’re sure it’s accurate before passing it to the delivery company. Keep in mind, though, that postcodes aren’t always rare to a very specific location or individual address, so other elements may well also be needed.

character Numbers

Many a courier driver has found themselves in the position of needing to find ‘The Willows, Acacia method’, or something similar. That’s not much use if said method is about three kilometres long! Stopping every short while and walking by gardens trying to find out whether a character is The Willows is invite suspicion and have neighbours calling the police! Try to use specific numbers where they exist, and in places where they don’t, confirm the character’s name is prominently displayed and visible from the road.

Floor numbers

Many a courier driver has also been in the position of arriving to collect from or deliver to a large multi-occupancy office block, but without a floor and other directions. It’s a myth that all buildings have a directory or a friendly commissionaire who will know everyone in residence. Wandering helplessly around a mega-structure yelling out “has anybody heard of the XYZ company?” can be not only monotonous but also very time consuming – not to mention unfair.

Visible indicators

Sadly, many local authorities are slightly less than effective when it comes to prominently displaying the name of local streets, and some building owners seem incapable of putting a name on their building for identification purposes. That’s a recipe for endless circling around the roads trying to find the road and building concerned. A simple description such as “a big red office block on the right about 500 metres past the Town Hall on the first traffic light junction” can be absolutely highly useful.

Phone numbers

This is the really important one. in spite of of all efforts, sometimes a driver simply can’t find an address. In those circumstances, a quick call to a provided number can avoid major delays and frustration. Of course, the number has to be correct. Calling it only to find the number is another location and that the person who answers has no idea isn’t going to be much help to a lost courier driver.

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