Is Business Call Recording Affordable?
Call recording is a necessary addition for all companies handling client’s personal data over the telephone. If this is something that you have never considered or if you are not sure whether or not you should buy a solution to suit your business, continue reading to find out how the long-term benefits can more than pay for the initial expense.
It’s hard to say exactly how much the installation of call recording equipment would run for a particular business, because the recorders come in various sizes and with various features and you would have to select the size and features that best suit the needs of your company. There are multiple call recorders out there and costs vary from a insignificant £125 to more than £60,000. To find out exactly what options are obtainable for your company and the costs involved, you would have to contact a call recording supplier and discuss your requirements.
A built-in recording characterize is obtainable with some business phone systems, in which all phone calls are saved in the voice mail memory. This is perfect for a person who needs an easy solution, but it would not be as efficient as possessing your own external call recording device. Use of the voice mail solution would require the phone’s user pressing the “record” button on their telephone each time they wanted to record something; certainly, it can be easy to forget to do this.
Utilising a dedicated call recorder would average that all calls from each phone within an office building would be automatically recorded and organised into files that could be utilised later. It is possible to store the files for any length of time you desire, and they can be utilised to resolve customer disputes and to aim staff in their handling of phone calls.
The dominant reason for businesses to use such devices is to protect themselves from customer disputes. for example, let’s say a customer calls to complain that a product was shipped to an incorrect address. In just a few minutes, it would be possible to locate the correct recording from a past date to find out if the customer provided the incorrect address or if your employee made an error. The audio file could be the single piece of evidence that could be used to deter a customer from instituting legal action that would be extremely expensive for your business to deal with.
Before you begin to consider the cost of buying and installing a call recorder, it would be a good idea to consider the return of investment. As before mentioned, the cost of the equipment could be more than offset by decreasing the possible legal costs involved in dealing with customer disputes.
Is your company able to risk NOT having a call recording solution?